MW Toolbox Manufacturing VIC Pty Ltd (ABN: 41 623 476 406) is committed to protecting and respecting your privacy. This policy (together with any other documents referred to in it) outlines the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information Collection

1.1 In order to provide better service, we may collect and process the following data about you:

• Information you provide by filling in forms on our site www.toolboxmel.com.au (“our site”). This includes information provided when registering to use our site, subscribing to our service, posting material, or requesting further services. We may also ask for information at other times, for example, during promotions or when you report an issue with our site.
• If you contact us, we may keep a record of that correspondence.
• We may ask you to complete surveys for research purposes (although participation is optional).
• Details of your visits to our site and the resources you access.

1.2 We retain personal data only as long as necessary. Data may be archived as long as the purpose for which it was used still exists.

2. Uses Made of the Information

2.1 The information we collect may be used for the following purposes:

• (a) Ensuring that content from our site is presented in the most effective manner for you and your computer.
• (b) Providing you with alerts, newsletters, educational materials, or information that you requested or signed up for.
• (c) Carrying out our obligations under any contracts between you and us.
• (d) Allowing you to participate in interactive features of our service, when you choose to do so.
• (e) Designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, and to improve our products and services.
• (f) Complying with applicable laws and regulations, in Australia or abroad.
• (g) Legal proceedings, including collecting overdue amounts and seeking professional advice.
• (h) Researching, designing, and launching new services or products, including seminars, events, and forums.
• (i) Marketing.
• (j) Purposes directly related or incidental to the above.

2.2 Direct Marketing: We intend to use your data for direct marketing purposes and require your consent. By using our site, unless you tell us otherwise, you agree that:

• (a) Your name, contact details (including address, contact number, email address), products and services information, transaction patterns, and demographic data may be used by us for direct marketing.
• (b) The following services, products, and subjects may be marketed to you:
  • (i) Services and products related to our site and/or our affiliates (including affiliate marketing programs we are part of).
  • (ii) Reward, loyalty, or privileges programs, promotional offers, and related services.
  • (iii) Invitations to events like seminars/webinars, conferences, and live programs.
• (c) We may conduct direct marketing via fax, email, direct mail, telephone, and other communication means or send e-newsletters. You can opt-out of receiving promotional materials by simply informing us, and we will cease sending them, free of charge.

3. Disclosure of Your Information

We will keep your personal data confidential, but may disclose it to:

• (a) Personnel, agents, advisers, auditors, contractors, financial institutions, and service providers involved in our operations or services.
• (b) Our offices, affiliates, business partners, and counterparts (if applicable).
• (c) Persons under a duty of confidentiality to us.
• (d) Persons to whom disclosure is required under applicable laws or regulations, in or outside of Australia.
• (e) Actual or proposed transferees or participants of our services in or outside Australia.

4. Cookies

4.1 Our website uses cookies to distinguish you from other users, improving your browsing experience. By continuing to browse our site, you agree to our use of cookies.

4.2 A cookie is a small file of letters and numbers that is stored on your browser or hard drive. Cookies contain information transferred to your computer’s hard drive.

4.3 We use the following cookies:

• (a) Strictly necessary cookies: Required for website operation, such as enabling login to secure areas or using a shopping cart.
• (b) Analytical/performance cookies: Help us recognize and count visitors, and see how they navigate our website. This allows us to improve our website’s functionality.
• (c) Functionality cookies: Allow us to recognize you when you return to our site, personalize content, and remember preferences (e.g., language or region).
• (d) Targeting cookies: Record your visits, pages viewed, and links followed. This helps us improve the relevance of advertising and content. We may share this information with third parties for this purpose.

4.4 Third parties (e.g., advertising networks and web traffic analysis services) may also use cookies, over which we have no control. These are likely to be analytical/performance or targeting cookies.

4.5 We may use third-party web analytic services, like Google Analytics, to help analyze how visitors use our site. Information (including your IP address) is shared with service providers to evaluate website usage. For more details on Google Analytics: Google Privacy Policy.

4.6 You can opt-out of Google Analytics tracking by visiting Google Ads Settings.

4.7 You can block cookies by adjusting your browser settings. However, blocking essential cookies may prevent access to parts of our site.

5. Security

5.1 All information provided is stored on our secure servers. Payment transactions are encrypted using SSL technology. If you are given a password to access certain parts of our site, you are responsible for keeping it confidential.

5.2 Although we will do our best to protect your personal data, the transmission of information over the internet is not completely secure. Any data transmission is at your own risk. Once we receive your data, we use strict procedures to prevent unauthorized access.

6. Changes to Our Privacy Policy

Any changes to our privacy policy will be posted on this page.

7. Data Transfers

We may store your data on servers in Australia or other territories as necessary. We may also transfer your data to overseas offices or third parties listed in Clause 3, including in the United States.

8. Your Consent and Rights

8.1 By using our service or visiting our website, you consent to the collection and use of your information as outlined in this policy.

8.2 Under the Privacy Act, you have the right to:

• (a) Check whether we hold personal data about you and access it.
• (b) Request corrections to any inaccurate data.
• (c) Understand our policies and practices regarding personal data.
• (d) Withdraw your consent for the use of your personal data for marketing purposes, at which point we will cease using it for marketing.

8.3 To exercise your rights, including opting out of marketing, or for access to data, correction of data, or questions, please contact us at:
svicshoponline@toolboxcentre.com.au

8.4 In accordance with the Privacy Act, we may charge a reasonable fee for processing any data access request.