Return Policy

Faulty products:

When receiving a faulty product, you are asked to contact the store where you placed the order within 3 days of receipt. Once the return is approved, you can either drop it off in person or by third party to MW Factory Victoria.

Change of mind:

Unfortunately, we do not accept returns or exchanges of customised products if you simply change your mind;for standard products,you may be entitled to exchange subject to stock availability. Please contact the store where you place the order for more details.

Please contact the store where you placed the order within 3 days of receipt. Once the return is approved, you can either drop it off in person or by third party to MW Factory Victoria at 69-81 Garden Rd, Clayton VIC 3168 ( Monday-Friday from 8:30AM to 5:00PM and 8:30AM to 4:00PM on Saturdays)

Once we receive your return, a refund will be issued to the original payment method. For credit card and debit card, it will take up to 10 business days for the money to show up on your account.