Refund & Return Policy

Refund & Return Policy

MW Toolbox Manufacturing VIC Pty Ltd (ABN: 41 623 476 406) trading under the name MW Toolbox, offers a 24 Month warranty against manufacturing faults and defects in material and workmanship from the date of purchase. Purchase date can be found on digital receipts and physical invoices delivered with toolboxes.

MW Toolbox will also keep accurate transaction records.

Warranty covers all structural and mechanical aspects of the item, excluding locks, gas struts, hinges drawers, drawer runners, etc which are covered by a 12 Month warranty. 

MW Toolbox warranty is 24 months for all levels of use (commercial, private and trade) for the warranty period.

Warranty does not cover damage caused by accidents, misuse or negligence.

Warranty also does not cover any damage caused by natural disaster or severe weather events.

MW Toolbox does not offer a warranty for any surface damage that occurs to any toolbox, including scratches rust or any other surface defect that occurs over time. Any defect found within 24 hours of receiving the toolbox must be reported immediately to MW Toolbox, by either phoning 1800 554 434 or emailing otherwise the defect will be considered natural wear and tear. 

Warranty becomes void if product is used for an unintended purpose or altered in any way, unsatisfactory installation may also void warranty.

Items given away in promotion periods will not be covered by warranty.

Warranty does not cover theft or attempted theft of items or any damage which occurs.

Warranty Claims

Any item subject to claim must be reported to MW Toolbox directly or via email at Full details of the product fault as well as photo evidence will be required before warranty is actioned.

MW Toolbox will first attempt to fix faults before offering a replacement.

In the event a product does not have a replacement then a refund will be issued.

All return freight costs are liable to the purchaser.

If warranty claim is found to be illegitimate, all costs associated with the warranty claim will become payable by the customer.


If a return is required, our customer service team will contact you to arrange collection of your item.

Please note that change of mind returns will only be considered for pre-made standard products within 7 days from date of purchase, and the products must remain unused and restocking condition. No return or refund will be acceptable for custom-made products.

MW Toolbox will not accept any return without prior consent.

Customer is required to pay return freight.

Any freight costs in the initial purchase will not be refunded.

All returns are subject to a 20% handling fee.

Customers are required to package the item adequately in order to avoid any damage during transit, any damage occurred during transport is not responsibility of MW Toolbox.

MW Toolbox is not liable for any items lost during transport.