1. Order Processing

Orders will not be processed without a deposit and written confirmation. Confirmation can be provided via a direct email response or a signed paper copy delivered to our office.

2. Balance Payment at Collection/Delivery

MW will not dispatch finished goods unless the purchase price has been paid in full, except where a specific arrangement has been made at the time of order or the customer has an approved and active wholesale account.

3. Change / Cancel Your Order

• Amendments to the specifications document must be made within three business days of submitting the order form. Changes requested after this period may delay processing and overall production.
• To cancel an order after a deposit has been paid, a written request must be submitted within 24 hours of placing the order to be eligible for a full refund.
• An admin & design fee (20% of the order amount) will be charged once the drawing has been sent to the customer.
• Order cancellations will not be accepted once the material has been planned and cut.

4. Lead Time

• Order lead times may vary based on workload, freight schedules, and third-party services.
• Due to COVID-19 uncertainties, quoted lead times are strictly estimates for reference only.
• If your order is time-sensitive, please notify our sales team and obtain written approval from our factory.
• MW is not responsible for any loss caused by variations in lead time.

5. Due Diligence

• MW provides engineering support to help achieve the highest standard of customer satisfaction.
• However, it is the customer’s responsibility to ensure that designs and dimensions meet specific requirements.
• MW reserves the right to apply certain design patterns in manufacturing unless otherwise specified.
• MW will not be liable for any issues arising from designs confirmed by the customer.

6. Hand-Made Nature

MW’s customized products are hand-made, and minor fabrication marks, handling marks, and weld penetration marks may be present. These are inherent to the material and manufacturing process.
For a smoother, low-maintenance finish, a powder-coated option is available for main panels.

7. Powder Coating Colour Options

• The colours displayed on the cardboard colour chart are indicative only and may differ from actual product colours due to variations in lighting and printing technology.

8. Order Pickup

• Please ensure your contact information is accurate and up to date.
• Customers must pick up items within 90 days of receiving a pickup notice from MW.
• Uncollected items after 90 days may be retained or sold by MW without notice or refund.

9. Product Return

• Pre-made standard products can only be returned if unused, unopened, and in their original packaging.
• Customized items are non-refundable under a “change of mind” policy.

10. Privacy Policy

MW will not disclose customer information to any third party without consent. This includes but is not limited to:

• Full name
• Contact details
• Address
• Driver’s License details
• Bank account/card information

Any survey-collected data will be used solely to improve customer service.

11. Before Installation

• Customers must ensure their vehicle is ready for installation (e.g., tray/toolbox emptied, attachments removed).
• MW is not responsible for any damage or loss of valuables left in the vehicle during installation.

12. Vehicle Tub / Tray Removal

• Customers are advised to remove the tub, old tray, or style sides before installation.
• If MW is requested to remove these items, we take no responsibility for any damage.
• If the customer wishes to keep the removed item, they must arrange for its transport.
• Items left uncollected for over 7 days after vehicle pickup will be disposed of without further notice.

13. Order Confirmation

A written confirmation in response to the email containing this document will act as a digital signature, confirming the design, dimensions, specifications, and terms. If you do not agree to these terms, do not reply with approval.